Consultation policies

Hours and payment processing

In-person consultations: Monday to Friday, 9:00 a.m. to 6:00 p.m. Online consultations: Saturdays, 9:00 a.m. to 2:00 p.m.

Important: all payments, transfer confirmations and administrative matters must be handled within these hours to be processed and confirmed.

Booking, cancellation and rescheduling

Booking deposit: a $20.00 advance deposit is required to secure your slot.

Refund policy: once the deposit or full payment has been processed, no refunds are issued for patient cancellation.

Rescheduling: if you need to change date or time, please give at least 24 hours notice. Your slot is then rebooked at no additional cost.

The practitioner’s commitment

If for reasons of force majeure or health the practitioner cannot attend your scheduled consultation, you are entirely free to choose between priority rescheduling at your preferred date and time, subject to availability, or a full refund.

Preparation before the assessment

For your body composition results to be accurate and reliable it is essential to follow the prior protocol: no exercise for 24 hours, no caffeine or alcohol for 24 hours, a complete 4-hour fast including water, empty bladder 30 minutes before, measurement barefoot, light sportswear and no metal objects.

Mandatory clinical notices

Please notify us in advance if any of these apply: ongoing menstrual cycle; active medical devices — a pacemaker or another implanted electronic device, or one attached to the body such as an insulin pump — or pregnancy, where bioimpedance is contraindicated; or osteosynthesis material and orthopaedic implants.